FAQs

**Ordering & Payment**

**Q: Can I change or cancel my order after placing it?**
A: Orders can be modified or cancelled within 1 hour of placement. Please contact support immediately for assistance.

**Q: Do you offer installment/pay-later options?**
A: Yes, we support Tabby for flexible, interest-free installment payments on eligible orders.

**Q: Is my payment information safe?**
A: Absolutely. All transactions are encrypted and processed through secure, PCI-compliant payment gateways.

**Products & Warranty**

**Q: Are all your products brand new?**
A: Yes, every product we sell is 100% brand new and sealed unless explicitly listed as refurbished.

**Q: What if my product stops working after a few months?**
A: Most products include a manufacturer warranty (typically 1 year). Simply contact us with your order details and we'll guide you through the warranty claim process.

**Shipping & Delivery**

**Q: Can I choose a specific delivery time?**
A: While we can't guarantee exact time slots, our courier partners typically deliver during standard business hours and will contact you before arrival.

**Q: Do you ship internationally outside the Gulf?**
A: Currently, we ship within Saudi Arabia, UAE, Qatar, Oman, Kuwait, and Bahrain only.

**Account & Support**

**Q: Do I need an account to place an order?**
A: No, you can check out as a guest. However, creating an account lets you track orders and save your details for faster checkout next time.

**Q: How do I reset my password?**
A: Click "Log in" and select "Forgot password" — you'll receive a reset link via email within minutes.

Still have questions? Our live chat assistant or WhatsApp support is available 24/7.